All products will be delivered via NinjaVan. NinjaVan is a next day delivery service and it has a wide courier network in Malaysia. Products will be handed out to NinjaVan on Monday until Friday (excluding Public Holiday).
Tracking number will be provided through email once we have shipped out your order.
If you have not received your order within 3 working days, please contact firstname.lastname@example.org for delivery confirmation. However, customer are encouraged to check individual delivery status viaNinjaVan website (click HERE)for direct update from courier.
All sold goods are non-returnable but exchangeable.
Items that are in an unwashed, unaltered, unbroken tag and unworn condition, exchange will be accepted if the items are returned within 7 days of receipt (for both local and international orders).
If the item does not fit, you can always whatsapp us (+6019-673 3154) to exchange the item to another size, subject to our stock availability. Additional shipping cost for the return and re-delivery will be borne by the customer. Customer shall be imposed RM20 for Return & Exchange fee.This will cover the exchanged product’s postage (RM10/per item for Malaysia only) and administration fee (RM10).
For product exchange prior to postage, administration fee (RM10) will be imposed for each product change.
Product to be exchanged shall not be lower than original product purchased value. There shall be no refund if lower product value is selected.
However, customers are advised to notify us via whatsapp (+6019-673 3154) by quoting the order number and the product issue details.
Sale items, As-Is items and purchases made with discount coupons or special sale are non-returnable and non-exchangable. All accessories are non-returnable too.