Kayla Kurung | Polkaberry

All sold goods are non-returnable but exchangeable.

• Items that are in an unwashed, unaltered, unbroken tag and unworn condition, exchange will be accepted if the items are returned within 7 days of receipt (for both local and international orders).
• If the item does not fit, you can always whatsapp us (+6019-673 3154) to exchange the item to another size, subject to our stock availability. Additional shipping cost for the return and re-delivery will be borne by the customer. Customer shall be imposed RM20 for Return & Exchange fee.This will cover the exchanged product’s postage (RM10/per item for Malaysia only) and administration fee (RM10).
• For product exchange prior to postage, administration fee (RM10) will be imposed for each product change.
• Product to be exchanged shall not be lower than original product purchased value. There shall be no refund if lower product value is selected.
• However, customers are advised to notify us via whatsapp (+6019-673 3154) by quoting the order number and the product issue details.
• Sale items, As-Is items and purchases made with discount coupons or special sale are non-returnable and non-exchangable. All accessories are non-returnable too.